
Reviews (1)
E Staaf
Nov 29, 2010
I have used Expect Move twice in the last year (moved into rented and then bought a house). Below is a warning to other customers of what you can expect and a summary of what happened to me:
1. The owner came round to measure everything out and then came back a year later claiming that there was more stuff than I had shown him and tried to get more money out of me.
2.
Their van was damaged so that my ? 3k sofa was water damaged and they managed to break a lamp that I had.
3. Second time around I asked for full unpacking service - absolute carnage and waste of time - everything was thrown into the wrong room and it took me a full day to get all the things in the right place. The guys who were supposed to be unpacking buggered off at 2 o'clock.
4.
They invoiced me for the wrong amount and then came after me for more money and treatened to sue me if I did not pay.
5. None of the guys actually work for this company - they are all contracted in.
Conclusion: I have never in my life experienced such bad customer service - I would think again if you are looking to use their services.
1. The owner came round to measure everything out and then came back a year later claiming that there was more stuff than I had shown him and tried to get more money out of me.
2.
Their van was damaged so that my ? 3k sofa was water damaged and they managed to break a lamp that I had.
3. Second time around I asked for full unpacking service - absolute carnage and waste of time - everything was thrown into the wrong room and it took me a full day to get all the things in the right place. The guys who were supposed to be unpacking buggered off at 2 o'clock.
4.
They invoiced me for the wrong amount and then came after me for more money and treatened to sue me if I did not pay.
5. None of the guys actually work for this company - they are all contracted in.
Conclusion: I have never in my life experienced such bad customer service - I would think again if you are looking to use their services.