Business Details
Trusted International Moving Services in Liverpool
Established in 1884, John Mason International has built a reputation as one of the UK's most trusted international moving companies. Our dedicated team specialises exclusively in international relocation, ensuring seamless transitions for over 10,000 customers annually. With FIDI FAIM accreditation and membership in the British Association of Removers, we uphold the highest industry standards. Our expertise spans comprehensive logistics management, including customs documentation, pet relocation, and cultural adaptation support. Headquartered in Liverpool with strategic warehouses nationwide, we serve global destinations across six continents.Recognised for moving members of the British Royal Family, our Trustpilot-rated service combines heritage with modern logistical innovation. We maintain active membership in the International Association of Movers, holding the prestigious IAMTrusted certification as the first UK provider. Our commitment to quality is demonstrated through tailored solutions for complex international moves. With over 140 years of operational history, we blend traditional reliability with contemporary service excellence. Our customer-centric approach ensures comprehensive support from initial planning through final destination setup.
Services
International Removals
Relocation Services
Pet Relocation
Visa Support
Currency Exchange
Storage Solutions
Highlights and features
- We have over 140 years of experience in international moving
- Our team holds exclusive FIDI FAIM accreditation for global standards
- We offer comprehensive customs documentation expertise
- We implement damage prevention techniques for secure transportation
- We provide complete relocation solutions including pet and visa support
Associations and certifications
- FIDI FAIM
- British Association of Removers
- IAMTrusted
What people say
Stress-free moves
Expertise in customs
Trusted services
Services
International Removals
Our International Removals service ensures seamless transitions across borders. We handle complete logistics from packing to customs clearance, with specialist teams managing documentation and quarantine requirements. Customers benefit from our 140-year heritage in navigating complex international regulations.
Relocation Services
Comprehensive relocation packages include visa assistance, insurance, and cultural integration. Our experts provide tailored guidance for settling into new countries, covering practical requirements and local customs. This service supports families and businesses with complete transition solutions.
Pet Relocation
Specialist pet relocation service manages all aspects of moving animals internationally. We handle documentation, quarantine arrangements, and secure transportation. Our experienced team ensures compliance with destination country regulations while prioritising animal welfare throughout the journey.
Visa Support
Professional visa assistance includes document preparation and application guidance. Our specialists stay updated on changing immigration policies to ensure accurate submissions. This service covers work permits, residency applications, and family visa requirements for major destination countries.
Storage Solutions
Climate-controlled storage facilities available in North and South UK locations. Short and long-term options with 24/7 security monitoring. Our warehouses provide secure interim solutions during international transitions, with flexible access arrangements for stored items.
Questions
What international destinations do you cover?
We operate in 68+ countries across six continents including Australia, Canada, Middle East, New Zealand, South Africa, USA, and Asia.
What accreditations do you hold?
We maintain FIDI FAIM certification, British Association of Removers membership, and IAMTrusted status as the first UK mover to receive this certification.
How do you handle customs documentation?
Our specialists manage all customs paperwork, ensuring compliance with destination country regulations while simplifying the process for clients.
Can you assist with pet transportation?
Yes, we provide complete pet relocation services including documentation, quarantine arrangements, and secure transportation solutions.
What support exists for cultural adaptation?
Our relocation packages include cultural integration guidance to help families and businesses understand local customs and practical requirements in destination countries.
How are move costs calculated?
Costs depend on destination, volume, and required services. We provide transparent quotes after assessing specific requirements during initial consultations.
Reviews (4)
Victor Walker
May 14, 2022
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Don't use this company. Our goods picked up 10th January to ship Brisbane Australia they missed the deadline to get the container to the port of Felixstowe and consequently after 17 weeks its finally arrived in Brisbane port and the company they use in Brisbane Overseas Packers and shippers inform me that it could be 4 more weeks before we get the goods. Their use of this company certainly exacerbates the long delays caused by this company.
Their website is not a true reflection of this company that uses contract workers and not their own and as you can see use the cheapest delivery company in Australia hence the long delay once here. Do Not use this company.
Their website is not a true reflection of this company that uses contract workers and not their own and as you can see use the cheapest delivery company in Australia hence the long delay once here. Do Not use this company.
Rebecca
Apr 19, 2022
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The team we had from Wigan today Andy, Paul and John were absolutely amazing. They worked incredibly hard. Thanks for making this day run so smoothly.
Michael Harle
Apr 01, 2022
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Always a good job going there with containers. Guys Always polite and good at there job. Well done guy's
Adele J.
Feb 22, 2022
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John Mason handled the UK part of my international move and I would not recommend them. Their communications were extremely unclear, my shipment was delayed by months- apparently at customs, but then it was supposedly cleared and then was still not released for weeks on end. When it finally came time to deliver my shipment, they didn't read my initial email properly in which I gave them a list of dates I'd be able to receive the delivery, then they sent me a delivery date I had not listed, and then they rudely insisted I had in fact listed that date when it was clear from the email chain I had not.
Delivery was finally arranged but crew were given incorrect details of my flat so were extremely displeased that there were more stairs than they had been told. The small bright side is that my belongings at least are not broken and appear to have been stored appropriately during their time at JM. Overall, however, dealing with this company has been a frustrating, tedious nightmare and I am relieved I never have to do business with them ever again. I would not recommend anyone use their services.
Delivery was finally arranged but crew were given incorrect details of my flat so were extremely displeased that there were more stairs than they had been told. The small bright side is that my belongings at least are not broken and appear to have been stored appropriately during their time at JM. Overall, however, dealing with this company has been a frustrating, tedious nightmare and I am relieved I never have to do business with them ever again. I would not recommend anyone use their services.
