Business Details
28 Years
experience
Specialist Distribution & Contract Warehousing Experts
Established in 1998, Paul Ponsonby Ltd Limited has built a reputation for excellence in specialist distribution and contract warehousing. Our core values of friendliness, professionalism, and unwavering customer service have driven our growth over 25 years. With a compact management team and 55 staff, we prioritise long-term client relationships through tailored logistics solutions. Our ISO14001 accreditation reflects our commitment to environmental responsibility, including energy-efficient warehouses and Euro 6-compliant vehicles. Recognised with multiple industry awards, including the Birmingham Business Excellence Customer Service Award, we serve clients across the UK, Europe, and beyond.Our specialist distribution capabilities extend to high-value, complex deliveries in sectors like healthcare, data centres, and large-format printing. Operating from 120,000 sq ft of warehouse space, we combine advanced WMS technology with manual expertise for inventory management and order fulfilment. Our investment in staff training, including SC clearance and CSCS certifications, ensures operational excellence. Environmental initiatives such as vehicle tracking systems and LED lighting demonstrate our sustainability focus. With a fleet ranging from 3.5t Lutons to 40-tonne road trains, we handle challenging logistics requirements nationwide.
Services
Specialist distribution
Contract warehousing
White-glove delivery
Inventory management
E-commerce fulfilment
Details
- Year established: 1998
Highlights and features
- We have 25+ years' experience in specialist logistics and warehousing
- Our ISO14001 accreditation demonstrates environmental management excellence
- We operate a modern fleet with Euro 6-compliant vehicles and tracking systems
- Our staff maintain SC clearance and CSCS certifications for security compliance
- We've won multiple customer service awards including Birmingham Business Excellence
Associations and certifications
- ISO14001
What people say
Exceptional customer service
Reliable partners
Professional team
Long-term relationships
Environmental commitment
Services
Specialist distribution
We provide specialist distribution services for high-value, complex cargo requiring white-glove handling. Our fleet includes low-loader Lutons, 12t-40t vehicles with air ride suspension and tail-lifts. Staff have SC clearance and specialist equipment for moving medical equipment, data cabinets, and large-format printers across the UK and Europe.
Contract warehousing
Our 120,000 sq ft Birmingham warehouse offers temperature-controlled storage, inventory management, and e-commerce fulfilment. We use Access Delta WMS and Mintsoft systems for real-time stock visibility. Services include pick & pack, labelling, returns management, and retail store replenishment for businesses of all sizes.
White-glove delivery
We specialise in premium delivery and installation services for sensitive equipment. Our trained crews handle data cabinets, UPS systems, and medical devices with care. Services include pre-delivery surveys, route planning, and equipment installation in challenging locations like hospitals and data centres.
Inventory management
Our inventory management services combine advanced WMS technology with manual expertise. We offer real-time stock tracking, cycle counting, and replenishment solutions. With 80,000 sq ft of warehouse space and integration with major e-commerce platforms, we ensure accurate stock levels and timely order fulfilment.
E-commerce fulfilment
We provide complete e-commerce fulfilment solutions from our Birmingham warehouse. Our Mintsoft system integrates with 60+ marketplaces and 80+ couriers. Services include order processing, pick & pack, gift boxing, and returns management for online retailers of all sizes.
People
Ponsonby
Director
With a lifetime in transport, Paul founded the company in 1998 after working in the family business. He focuses on customer relations and strategic direction, bringing decades of industry experience. A strong advocate for presentation and first impressions, he ensures service excellence.
Linda Wildman
Director
Joining in 2001, Linda brought international operational experience. As Commercial Manager she built our support systems, winning multiple customer service awards. Promoted to Director in 2007, she maintains our commitment to client relationships and operational excellence.
Paul Hancock
Head of Operations
With over 20 years' service, Paul leads operations using his extensive warehousing and distribution expertise. He ensures smooth daily operations and problem-solving. His attention to detail maintains our high service standards across specialist transportation and warehousing.
Matt Gostling
Warehouse General Manager
Joining in 2015, Matt brings logistics expertise to warehouse management. He focuses on process improvement and customer service. With experience in imports/exports, he manages our 120,000 sq ft facility and implements innovative storage solutions.
Rebecca Jauncey
Key Account Manager
With extensive sales experience, Rebecca manages key client relationships. Her customer-focused approach ensures client satisfaction. She handles account management while balancing family commitments, maintaining our reputation for excellent client service.
Questions
What specialist distribution services do you offer?
We handle complex freight including medical equipment, data cabinets, and large-format printers. Our services include white-glove delivery, pre-delivery surveys, and specialist equipment for challenging installations across the UK and Europe.
What warehousing solutions are available?
We offer 120,000 sq ft of storage with inventory management, e-commerce fulfilment, and temperature-controlled options. Our WMS technology ensures real-time stock visibility with services including pick & pack, labelling, and returns management.
Are you environmentally accredited?
Yes, we hold ISO14001 accreditation. Our environmental initiatives include energy-efficient LED lighting, vehicle tracking systems, and Euro 6-compliant vehicles to reduce emissions and improve sustainability.
What areas do you serve?
We operate throughout the UK, Ireland, and Europe. Our Birmingham-based fleet delivers to challenging locations including hospitals, data centres, and remote sites across multiple industries.
What accreditations do you hold?
We maintain ISO14001 accreditation for environmental management. Our staff hold SC clearance and CSCS certifications. We've won multiple customer service awards including Birmingham Business Excellence and UKWA Environmental Award.
How do you handle complex logistics projects?
Our experienced team uses advanced planning tools and specialist equipment. We conduct pre-delivery surveys, manage RAMS documentation, and employ trained crews with 10+ years' average experience to ensure successful project execution.
Reviews (4)
Darren Gardner
Feb 21, 2022
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Superb, professional, outstanding company to work with. The professionalism of the business makes it so easy to work with them and fills me with confidence when they are working on my behalf with my customers.
Julia Erdelyi
Feb 01, 2022
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Outstanding customer service, nothing is ever too much trouble when arranging deliveries. Drivers are very professional and polite. I can highly recommend them.
Lauren O. Mahony
Feb 01, 2022
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Excellent service. Staff are always going the extra mile for customers and they are a pleasure to deal with, would highly recommend.
Steve Blaydon
Apr 25, 2020
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Great visit to Paul Ponsonby Ltd. Very friendly and accommodating team. Very professional and proud of the facility, rightly so.
