Monarch is a family run business and whether your move is big or small you can expect the same excellent service from us from start to finish. Monarch are offering you a personal service built on trust and backed at every level by professional and experienced personnel. Monarch tailors its service to meet each customer's specific needs, we offer practical help and welcome reassurance at every level. Even on those unusual moves, Monarch will smooth the way, Door-to-Door.
- Basildon, Chelmsford & Braintree, Ilford & Chingford, Romford & Barking
|Address||Grove Barns/North Rd|
This company is expensive relative to other removal companies, and it was a complete rip-off. I wouldn't use this company again and wouldn't recommend them.
They had recently moved a friend of mine, and she said they'd taken care of the whole move for her without problems. One of her concerns was hiring someone that would disassemble and reassemble her furniture correctly, which they apparently did. I wanted a smooth move with minimal damage, without the hassle of having to disassemble and reassemble furniture, and all packing materials provided; therefore, I was willing to pay the high price for the convenience. That's why I chose this company.
Mistake. My friend had a totally different experience than I had.
Although packing materials were provided, not nearly enough was. Even after requesting more, I still didn't have enough to wrap expensive paintings and protect my nicer furniture. The price I paid included chipped furniture and more than just minor scratches on frames, etc. They'll tell you that they'll cover furniture, paintings, etc. In blankets in their van. I unfortunately was the only one there that day and wasn't able to monitor everything as it was loaded in their van. By the time I saw my paintings being scooted across the bottom of the van without protection underneath, it was too late as most everything else had already been loaded. I hoped there'd be no damage, but there was.
The movers themselves were patient and accommodating while placing furniture in my new place. However, there were 3 of them, and I was unfortunately unable to monitor what the one reassembling some of my furniture was doing. I found out too late that the reassembly of my bed and rolling drawers underneath it resulted in very loose screws to the point that the wheels were falling off the drawers. I eventually had to redo it all myself.
After the move was completed I discovered sizable chips in the door frames in my new place, scratches on some of the walls, as well as on my furniture, which apparently occurred while things were being moved in/out. The base of my pine wardrobe had actually collapsed on itself.
When I contacted this company afterwards regarding the damages, I was told I'd waited too late to inform them and that insurance had run out. Fair enough, except that I was told they'd be in contact so that the issues could be further discussed. They never contacted me. I contacted them 3 more times so I could arrange for them to pickup the packing materials, such as the cardboard boxes, which they specifically advertised as doing. Every time I called, I was told that they'd be in touch the next time they were in the area. After a few weeks I gave up and arranged to have everything taken to the recycling center myself.
If this bad experience were just limited to the damage, I could chalk it all up to bad luck with the specific movers they sent out that day. However, the negative experience went across the board from the movers to the delivery of the packing material to the communication (and lack thereof) with their office.